FAQ's

About ACH School Stores

 Who does ACH work with?

ACH works directly with school leadership and operations teams. Parents use the system, but schools are the decision-makers and partners.

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For Schools

What is ACH Uniform Management?

ACH provides a centralized uniform management system that allows schools to remove uniform ordering and distribution from internal staff responsibilities.

Families order uniforms online through the ACH Uniform Portal, and orders are shipped directly to their homes.

What changes when our school is ACH Managed?

With ACH:

  • Families order uniforms independently online
  • Uniforms are shipped directly to homes
  • Staff no longer manager vendor coordination or uniform logistics
  • Schools receive access-focused reporting

What does it mean to be an ACH-Managed School?

ACH-Managed Schools participate in a standardized uniform management system.

Each ACH-Managed School receives:

  • Online-only ordering
  • Free shipping for families
  • Uniform Access Program Eligibility
  • Equity & Access Snapshot reporting
  • ACH-Managed School designation

How does ACH support equity and access?

ACH provides the Uniform Access Program, which offers flexible ordering options to families without requiring staff mediation or financial disclosure.

This supports timely uniform access while preserving family privacy and dignity.

What is the Equity & Access Snapshot?

The Equity & Access Snapshot is a school-facing summary that reflects how uniforms are being accessed through the ACH system.

This may include:

  • Online ordering participation
  • Use of flexible access options
  • Fulfillment timelines

This reporting helps schools understand how uniform requirements are being met across their community.

Can this reporting be used for board or district updates?

Yes. The Equity & Access Snapshot is designed to support internal planning and may be referenced in leadership updates, operational reviews, or equity-focused initiatives.

How do schools get started with ACH?

Schools may apply for uniform management through ACH. Approved schools are onboarded on a rolling basis. Apply here.

For Families

How do families order uniforms?

Families place all uniform orders through the school’s official ACH Uniform Portal. Orders are completed online and shipped directly to the home address provided at checkout.

Schools do not distribute uniforms onsite.

Can parents pick up uniforms in-person? 

Currently, we do not offer an in-person pick up option for uniforms. All transactions are done online and delivered via USPS.

Is shipping included? 

Yes. When 2 or more items are purchased, shipping is free. 

What if an item doesn't fit?

ACH offers easy exchanges if sizing is not correct. See our refunds and return policy.

Who should parents contact with questions? 

Parents should contact ACH School Stores directly for questions about orders, sizing, shipping, or exchanges.

Uniform policy questions should be directed to the school. 

What is the Uniform Access Program?

The Uniform Access Program provides eligible families with flexible access options to obtain required uniforms without requiring full payment at the time of purchase.

This program is part of ACH’s commitment to supporting equitable access to required school uniforms.

Eligibility details are provided during checkout.

Will the school know if I use the Uniform Access Program?

No. Participation in the Uniform Access Program is private and self-directed. School staff are not notified when families select access options.

Do families need to apply through the school to participate?

No. If eligible, families may select Uniform Access Program options directly during checkout. 

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Policies and Expectations

Does ACH set uniform rules?

No. Uniform policies are determined by each school. ACH follows the policy provided by the school and ensures all listed items align with it.

Can parents open a uniform store on their own?

No. ACH partners directly with schools. Parents cannot create stores independently.

 What if my school is not partnered with ACH?

If your school is not currently partnered with ACH, they may be managing uniforms another way. Families are welcome to suggest ACH School Stores to their school leadership.

 How can a school get started?

Schools can begin by submitting an application through our website. Applications are reviewed to ensure a strong fit.

Uniform management—handled.